Refund and Return Policy for Parmiglasni

Effective Date: January 8, 2025

At Parmiglasni, customer satisfaction is our top priority. This Refund and Return Policy outlines the terms and conditions under which refunds and returns are accepted for products and services purchased from Parmiglasni. By engaging with us, you agree to the terms below.

1. Eligibility for Refunds and Returns

1.1 Vehicle Purchases

  • Vehicles must be returned within 7 calendar days or 500 miles (whichever comes first) of delivery to qualify for a refund.

  • Returned vehicles must be in their original condition, with no modifications, damage, or excessive wear and tear.

  • Special-order vehicles or custom configurations are not eligible for returns unless defective or significantly misrepresented.

1.2 Accessories and Services

  • Accessories and non-vehicle products may be returned within 30 days of purchase in unused, original condition with proof of purchase.

  • Services such as maintenance or repairs are non-refundable once rendered, unless otherwise agreed upon due to unsatisfactory service.

2. Non-Refundable Items

  • Registration, licensing, and title fees.

  • Delivery fees for vehicles and accessories.

  • Extended warranties or protection plans after activation.

  • Financing charges incurred during the purchase process.

3. Refund Process

3.1 Initiating a Refund

  • To request a refund, contact us at info@parmiglasni.com or call (843) 665-8517.

  • Provide your order details, reason for the refund, and any supporting documentation.

3.2 Inspection and Approval

  • Returned vehicles and products are subject to inspection to confirm eligibility for a refund.

  • Inspections typically take 3-5 business days from the date of return.

3.3 Refund Timeline

  • Approved refunds will be processed within 7-10 business days of approval.

  • Refunds are issued to the original payment method. Additional processing time may vary depending on your financial institution.

4. Return Procedure

4.1 Vehicle Returns

  • Schedule your vehicle return by contacting our team at (843) 665-8517.

  • Vehicles must be returned to our showroom at 300 E Royal St, Florence, South Carolina.

4.2 Accessory Returns

  • Accessories can be returned by mail or in person. For mail returns, ensure items are securely packaged and sent to our address.

  • Shipping costs for returns are the responsibility of the customer unless the return is due to a product defect or error on our part.

5. Exceptions

  • Refunds and returns will not be processed for purchases made through unauthorized resellers.

  • Parmiglasni reserves the right to refuse returns or refunds if the policy terms are not met.

6. Contact Us

For further assistance with refunds or returns, please reach out to our customer support team:

Thank you for choosing Parmiglasni. We are committed to delivering excellence and addressing your concerns promptly.