Refund and Return Policy for PARMIGLASNI

Effective Date: March 6, 2025

At PARMIGLASNI, we are committed to providing our customers with high-quality vehicles and exceptional customer service. However, we understand that there may be times when a refund or return is necessary. This Refund and Return Policy outlines the conditions and procedures for returns and refunds of vehicles and other products purchased from PARMIGLASNI.

By purchasing a vehicle or product from PARMIGLASNI, you agree to the terms and conditions set forth in this policy.

1. Vehicle Returns

We strive to ensure that every customer is completely satisfied with their vehicle purchase. However, due to the nature of vehicle sales, we generally do not accept returns once the vehicle has been delivered or accepted. Returns may be considered under the following circumstances:

  • Defective or Damaged Vehicles: If your vehicle arrives with a significant manufacturing defect or damage that affects its safety or functionality, you may be eligible for a return, replacement, or refund. Please report any defects or damages within 7 days of receiving the vehicle to initiate the return process.

  • Incorrect Vehicle Delivery: In the event that the wrong vehicle is delivered, we will arrange for the return of the incorrect vehicle and deliver the correct one at no additional cost.

To initiate a return request for a vehicle, please contact PARMIGLASNI customer service at info@parmiglasni.com or (843) 665-8517.

2. Refunds for Vehicle Purchases

Refunds for vehicle purchases may be issued under the following conditions:

  • Defective or Damaged Vehicles: If a vehicle is defective or significantly damaged during delivery, we will issue a full refund or arrange for a replacement vehicle. Refunds will be processed to the original payment method.

  • Order Cancellations: If you cancel your order before the vehicle has been processed or delivered, you may be eligible for a full refund. Once the vehicle has been delivered or accepted, cancellations are generally not allowed unless the vehicle is defective or damaged.

Refunds for vehicles may take 7-10 business days to process, depending on the payment method used.

3. Product Returns (Non-Vehicle Items)

For non-vehicle items such as accessories, parts, or other products purchased from PARMIGLASNI, we offer returns under the following conditions:

  • Defective or Damaged Products: If you receive a product that is defective or damaged, please contact us within 7 days of receiving the item. We will arrange for a replacement or refund.

  • Incorrect Product Delivery: If you receive the wrong product or the product does not match your order, we will accept the return and provide the correct item or issue a refund.

Non-returnable items include:

  • Used or installed products.
  • Custom or special-order items.

To initiate a return for products, please contact our customer service team at info@parmiglasni.com or (843) 665-8517.

4. Return Process for Products

To return a product, follow these steps:

  1. Contact Us: Reach out to PARMIGLASNI customer service at info@parmiglasni.com or (843) 665-8517 to report the issue and initiate the return.

  2. Provide Necessary Documentation: Provide your order number, proof of purchase, and photos of the defective or incorrect item, if applicable.

  3. Return Authorization: Once your return is approved, you will receive a Return Authorization Number (RA). Please include this number when returning the item.

  4. Return Shipment: Customers are responsible for the return shipping costs unless the product is defective or damaged. We recommend using a trackable shipping service and purchasing shipping insurance for items valued over $50.

5. Refund Processing

Once we receive the returned product and verify that it meets the return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

  • Processing Time: Refunds typically take 7-10 business days to process, depending on your payment method and bank processing times.

6. Shipping and Delivery Fees

Shipping fees for vehicle deliveries are generally non-refundable unless the vehicle is defective or damaged during delivery. For product returns, customers may be responsible for the return shipping fees unless the product is defective or incorrect.

7. Warranty and Service Plans

All vehicles purchased from PARMIGLASNI come with a manufacturer’s warranty, which may cover repairs or replacement of defective parts. If your vehicle is under warranty and experiences issues, please refer to our Warranty and Service Policy for further assistance.

Extended warranties and service plans may also be available for purchase to provide additional coverage. For more details, please contact our customer service team.

8. Customer Support

Our customer support team is available to assist with any questions regarding returns, refunds, or exchanges. If you need help with a return request, please contact us:

9. Exceptions to the Refund and Return Policy

  • Custom Orders: Specially ordered or custom-built vehicles or products are non-returnable unless there is a defect or error on our part.
  • Used Vehicles: Vehicles sold as “used” or “pre-owned” are typically not eligible for return unless they have significant defects or damage upon delivery.

This Refund and Return Policy is designed to protect both our customers and PARMIGLASNI by outlining clear and fair terms for returns, refunds, and exchanges. We are committed to ensuring your satisfaction with your purchase and will do our best to address any issues in a timely and fair manner.

Thank you for choosing PARMIGLASNI. We look forward to serving you!