Shipping Policy for PARMIGLASNI

Effective Date: March 6, 2025

At PARMIGLASNI, we are committed to providing a smooth and efficient shipping experience for all our customers. Whether you are purchasing a vehicle or other products from us, this Shipping Policy outlines the procedures, charges, and conditions related to the shipment of vehicles and products. By making a purchase with PARMIGLASNI, you agree to the terms and conditions outlined in this policy.

1. Vehicle Delivery

We understand that the delivery of your new vehicle is an exciting part of the purchasing process. PARMIGLASNI offers convenient vehicle delivery options to ensure your vehicle arrives safely and on time.

  • Delivery Fees: Delivery charges for vehicles are calculated based on the destination, size of the vehicle, and delivery method. You will be informed of the estimated delivery charges at the time of purchase.

  • Delivery Time: Delivery times for vehicles typically range between 7 to 21 business days depending on the distance between our dealership and your delivery address. For longer distances, or for custom or special-order vehicles, delivery times may vary. We will provide an estimated delivery date at the time of purchase.

  • Delivery Process: Once your vehicle has been dispatched, you will receive a tracking number and an estimated delivery window. Our trusted third-party delivery partners will ensure that your vehicle is transported safely and delivered on time.

  • International Delivery: At this time, PARMIGLASNI offers vehicle delivery only within the United States. For international shipments, please contact us directly to discuss options and additional costs.

2. Pickup at Dealership

If you prefer to pick up your vehicle in person, we offer the option to collect your vehicle at our dealership:

  • Location: Our dealership is located at 300 E Royal St, Florence, South Carolina.

  • Scheduling Pickup: After confirming your purchase, please contact our sales team to arrange a convenient time to pick up your vehicle. Our team will ensure that the vehicle is ready and all necessary paperwork is completed upon your arrival.

  • Required Documentation: When picking up your vehicle, please bring your identification and any necessary documents related to your purchase. We will guide you through the process and hand over the keys to your new vehicle.

3. Product Shipping (Non-Vehicle Items)

For customers purchasing non-vehicle items such as accessories, parts, or other merchandise from PARMIGLASNI, we offer reliable and prompt shipping options.

  • Shipping Fees: Shipping charges for non-vehicle items are calculated based on the size, weight, and destination of the product. Shipping fees will be calculated during checkout, and you will be notified of the charges before completing your purchase.

  • Shipping Time: For in-stock items, delivery usually takes between 3 to 10 business days. If expedited shipping is needed, please contact us to inquire about faster shipping options.

  • Expedited Shipping: If you need faster delivery, expedited shipping options may be available for an additional cost. Please contact our customer service team for more details on expedited shipping.

4. Shipping Restrictions

  • Geographical Limitations: Currently, PARMIGLASNI ships vehicles and products only within the United States. For international shipping, please contact us for availability and additional costs.

  • Special Vehicle Shipping: Some oversized vehicles, custom builds, or specialty orders may have specific shipping restrictions based on the delivery location or type of vehicle. Our team will notify you if any such restrictions apply to your purchase.

5. Damaged or Lost Shipments

While we take every measure to ensure your vehicle or product arrives in perfect condition, there may be rare instances where damage occurs during transit. If you receive a damaged vehicle or product, please follow the procedures below:

  • Vehicle Damage: If your vehicle is delivered with visible damage, please refuse delivery and immediately contact PARMIGLASNI customer service at info@parmiglasni.com or (843) 665-8517. We will arrange for the necessary actions to either repair, replace, or refund the damaged vehicle.

  • Product Damage: If a product is damaged during shipping, please notify us within 48 hours of receiving the item. Provide photos of the damaged product, and we will work with the carrier to resolve the issue and either replace or refund the product.

6. Return Shipping

In the event that a return is necessary, the customer is generally responsible for the return shipping costs unless the return is due to a defect, damage, or error on our part. For product returns, please follow the steps outlined in our Refund and Returns Policy.

  • Return Process: Please contact our customer service team to initiate a return for a vehicle or product. Return shipping must be arranged with our team to ensure that the item is properly handled and processed.

7. Insurance for Shipments

To ensure your peace of mind, PARMIGLASNI provides insurance for both vehicle and product shipments. This coverage protects your purchase during transit in case of damage or loss. If you experience any issues with your delivery, please contact us immediately, and we will work with the shipping company to resolve the issue.

8. Customer Support

If you have any questions or concerns regarding shipping, delivery, or tracking, please do not hesitate to contact our customer service team. We are here to ensure your experience is smooth and hassle-free.

Thank you for choosing PARMIGLASNI. We are committed to providing you with an exceptional experience, from purchasing your vehicle to ensuring its safe delivery. Should you have any further questions or concerns, our customer support team is available to assist you.